Troubleshooting

Steps to take in case of issues.

Pinegrow does not start or freezes on start

If you are upgrading Pinegrow from a previous version, and if Pinegrow does not start or it freezes on the dashboard, the solution is to delete the apps profile data.

Please note, that doing this also deletes all the settings and stored workspaces. You will also have to activate Pinegrow with your license information.

To delete the profile:

1. Exit the application.

2. Go to the folder (location depends on your OS):

MacOS
~/Library/Application Support/ (note ~ at the beginning)

Windows
C:\Users\%USERNAME%\AppData\Local

Linux
~/.config/

3. Delete the folder Pinegrow Web Designer, Pinegrow and/or Pinegrow Web Editor

4. Restart the application and activate your license.