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Troubleshooting

Solutions to most common problems.


Can’t load any page - Pinegrow is stuck on the loading screen

If you can’t open any page at all, including with File -> New page, the most likely reason is that Pinegrow’s internal web server is not accessible.

Step 1 - Verify that the server is not accessible

Open Pinegrow and then in your browser navigate to http://127.0.0.1:40000

You should get a short 404 - Not found message if the web server is accessible. If that’s the case contact us about the issue.

If the browser displays a connection error continue to the step 2.

Step 2 - Are you using a supported OS?

Windows XP and below are not supported. Vista and above should be fine, as well as OS X 10.6+.

Step 3 - Check your firewall

Are you using a firewall? When you start Pinegrow the firewall usually asks if you want to allow its connections. You should allow them.

Check your firewall settings and list of blocked programs.

Are you using an anti-virus? Check if Pinegrow is being blocked or falsely identified as suspicious.

Restart of the computer might be needed to apply the changes made to firewall or anti-virus configuration.

Step 4 - Try changing the port

By default the internal web server runs on port 40000. The port can be changed in Support -> Settings.

Try changing this value. Restart Pinegrow to apply the change.

Step 5 - Restart the computer

Sounds silly, but some users report that that helped.

Step 6 - Contact us

If it still doesn’t work contact us via a support ticket on docs.pinegrow.com.

Most pages load fine, but some get stuck on the loading screen

Sometimes the page contains JavaScript code that blocks the UI while loading, or there is some code that Pinegrow doesn’t know to handle.

Open File -> Developer tools (only in upgraded version) and check the Console tab for clues.

If you can’t solve the problem, submit a support ticket and attach the output of the Console tab and if possible a ZIP archive of your complete website. We treat all user-submitted material as confidential and delete it after the investigation is complete.

Save As shows an EACCESS error

Most likely you are trying to save the page to the root of your computer or to other location that is protected from writing.

Try saving the file to Documents or similar user location.